Polling Strategy, first ring two agents then some more ?

[tys-b]

When a call comes into a que
We want for example to ring the phones for 5 seconds on person A and Person B
After 5 seconds the phones of persons A, B and C D should ring.

After 60 seconds the phones of persons A,B,C,D,E,F should ring.

We are a shop and not a call center/office setup and need way more flexibility in setting up polling strategy.

Can this be build using call flows ?

 

[leejor]

A queue is meant to sent the call to an (single) available agent. You might want to consider using multiple ring groups instead.

The first can contain A and B, with no answer destination ...another ring group, with extensions C and D. If that is not answered, then send to a ring group with extensions A, B, C, D, E and F.

You may want to see how 5 seconds timeout works for you, as it may not give people enough time to answer, especially between the first and second ring group.