Polycom 335

[jdflyer]

Hi guys,

I'm still playing around with 3cx and trying to learn it. I have a semifunctional system right now and am moving over to trying to configure Polycom handsets.

I have the Polycom configured and registered. When I try to make an outbound call the extension status shows it dialing, but it never makes it to the trunk. When calling extension to extension it will ring the outbound extenstion, but there is no audio when answered. Wondering if anyone has any thoughts or what I might have omited.

thanks in advanced

01-Mar-2015 18:36:34.706 L:47.1[Extn]: Terminating targets, reason:
01-Mar-2015 18:36:34.706 Leg L:47.1[Extn] is terminated: Cause: BYE from PBX
01-Mar-2015 18:36:34.706 L:47.1[Extn] Sending: OnSendResp Send 480/INVITE from 0.0.0.0:0 tid=5386cc9eCF8D707E [email protected]:
SIP/2.0 480 Temporarily Unavailable
Via: SIP/2.0/UDP 192.168.101.112;branch=z9hG4bK5386cc9eCF8D707E
To: <sip:[email protected];user=phone>;tag=cb1d297f
From: "7002"<sip:[email protected]:5061>;tag=1B05DE7E-5E5DEE1E
Call-ID: [email protected]
CSeq: 2 INVITE
Warning: 499 3CX_Server "No answer"
Content-Length: 0
01-Mar-2015 18:36:34.656 [CM503020]: Call(C:47): Normal call termination. Call originator: Extn:7002. Reason: No answer
01-Mar-2015 18:36:34.656 [CM503016]: Call(C:47): Attempt to reach <sip:[email protected]:5060> from Extn:7002 has failed. Reason: No Answer
01-Mar-2015 18:36:34.656 L:47.1[Extn] failed to reach DirSipirectSIP>><sip:[email protected];user=phone>, reason No Answer
01-Mar-2015 18:36:34.655 Call to TirSipirectSIP>><sip:[email protected];user=phone>@[Dev:sip:[email protected];user=phone] from L:47.1[Extn] failed, cause: Cause: 408 Request Timeout/INVITE from local
01-Mar-2015 18:36:02.561 [CM503025]: Call(C:47): Calling TirSipirectSIP>><sip:[email protected];user=phone>@[Dev:sip:[email protected];user=phone] for L:47.1[Extn]
01-Mar-2015 18:36:02.521 [Flow] Call(C:47): making call from L:47.1[Extn] to TirSipirectSIP>><sip:[email protected];user=phone>@[Dev:sip:[email protected];user=phone]
01-Mar-2015 18:36:02.521 [CM503027]: Call(C:47): From: Extn:7002 ("7002" <sip:[email protected]:5061>) to TirSipirectSIP>><sip:[email protected];user=phone>@[Dev:sip:[email protected];user=phone]
01-Mar-2015 18:36:02.521 [CM503004]: Call(C:47): Route 1: from L:47.1[Extn] to TirSipirectSIP>><sip:[email protected];user=phone>@[Dev:sip:[email protected];user=phone]
01-Mar-2015 18:36:02.521 [Flow] Call(C:47): has built target endpoint: DirSipirectSIP>><sip:[email protected];user=phone> for call from L:47.1[Extn]
01-Mar-2015 18:36:02.515 [CM503010]: Call(C:47): Making route(s) from Extn:7002 to <sip:[email protected]:5060>
01-Mar-2015 18:36:02.515 Remote SDP is set for leg L:47.1[Extn]
01-Mar-2015 18:36:02.515 [CM505001]: Endpoint Extn:7002: Device info: Device Identified: [Man: Polycom;Mod: SoundPoint IP Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [PolycomSoundPointIP-SPIP_335-UA/4.0.7.2514] PBX contact: [sip:[email protected]:5061]
01-Mar-2015 18:36:02.514 [CM500002]: Call(C:47): Info on incoming INVITE from Extn:7002:
Invite-IN Recv Req INVITE from 192.168.101.112:5060 tid=5386cc9eCF8D707E [email protected]:
INVITE sip:[email protected]:5061;user=phone SIP/2.0
Via: SIP/2.0/UDP 192.168.101.112;branch=z9hG4bK5386cc9eCF8D707E
Max-Forwards: 70
Contact: <sip:[email protected]>
To: <sip:[email protected];user=phone>
From: "7002"<sip:[email protected]:5061>;tag=1B05DE7E-5E5DEE1E
Call-ID: [email protected]
CSeq: 2 INVITE
Accept-Language: en
Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER
Content-Type: application/sdp
Proxy-Authorization: Digest username="1000",realm="3CXPhoneSystem",nonce="414d535c0b044f8246:f88c7a1c7183583953e60bba32450ccf",uri="sip:[email protected]:5061;user=phone",response="aff010570e385356028d3472e7194486",algorithm=MD5
Supported: 100rel, replaces
User-Agent: PolycomSoundPointIP-SPIP_335-UA/4.0.7.2514
Allow-Events: conference, talk, hold
Content-Length: 376

v=0
o=- 1425260161 1425260161 IN IP4 192.168.101.112
s=Polycom IP Phone
c=IN IP4 192.168.101.112
t=0 0
a=sendrecv
m=audio 2224 RTP/AVP 110 117 0 8 9 18 101
a=rtpmap:110 iLBC/8000
a=fmtp:110 mode=30
a=rtpmap:117 L16/16000
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:9 G722/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
01-Mar-2015 18:36:02.514 [CM503001]: Call(C:47): Incoming call from Extn:7002 to <sip:[email protected]:5060>

 

[captain415]

Are you using port 5061 on ext 7002 for a reason? Try setting everything back to 5060 first and see if that'll work.