Polycom Provisioning with V16

[gjassal]

Hello,

I have a VVX410 on Firmware Version 5.9.
PBX is on V16 in AWS

I can not get it to provision and am using an SBC.
I have attached a log file. It looks to be an error with Certs but not sure.
Any help would be appreciated. Thanks!

 

[Saqqara]

Have you followed to the steps in this document - https://www.3cx.com/sip-phones/polycom-vvx/

 

[gjassal]

Yes, the only difference is that i am using https instead of http as that is what my provisioning link is.

 

[YiannisH_3CX]

Hello @gjassal

Are you using a 3CX FQDN or your own? Also did you configure the phone to connect through the SBC? You need to navigate to the extension settings / Phone provisioning tab and switch the provisioning method to SBC. Make sure you add the local IP of the SBC to the "3CX Session Border Controller" field.
Confirm your changes and try again. If this does not work i would recommend downgrading the phone to firmware version 5.6 and see if that works.

 

[gjassal]

Yes FQDN of my own. I got it to work using a 3CX Domain but not with a custom domain.

 

[Saqqara]

As it works with 3CX domain, and not your custom domain.

Probably the phone does not recognise the ssl root certificate you are using. Can you switch off certificate checking on the phone

 

[StefanW]

best to check which root CAs your Poly devices support by default and buy one accordingly. Or simply use a 3CX domain as we did this legwork for you on all supported devices...