PorTech MV-370 dial out problem

[AndreaL]

Hi everyone,

I have a PorTech MV-370 configured as shown in Wiki category forum.

All the incoming calls from GSM make my internal ring, but when i call from my internal (101) the GSM number, the outbound call is not fired.
On 3cx log I see

23:36:44.762 Call::Terminate [CM503008]: Call(3): Call is terminated
23:36:44.746 Call::Terminate [CM503008]: Call(3): Call is terminated
23:36:39.317 CallCtrl:nLegConnected [CM503007]: Call(3): Device joined: sip:[email protected]:5060
23:36:39.302 CallCtrl:nLegConnected [CM503007]: Call(3): Device joined: sip:[email protected]:5060
23:36:38.943 Line:rintEndpointInfo [CM505002]: Gateway:[PortTech GSM] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CM5K (706220)] Transport: [sip:192.168.0.12:5060]
23:36:38.475 CallCtrl:nSelectRouteReq [CM503004]: Call(3): Calling: PSTNline:10001@[Dev:sip:[email protected]:5060]
23:36:38.444 CallCtrl:nIncomingCall [CM503001]: Call(3): Incoming call from Ext.101 to [sip:[email protected]]

then the call from 3cx is fired on PorTech but on the MV-370 device, under Mobile status I see

Incoming IP: 101@10001
Incoming IP Name: 101
Outgoing IP:
Incoming Mob:
Outgoing Mob:

Where is the mistake? I think in 3cx MV-370 gateway configuration but where?

Thanks a lot,

Andrea L.

 

[Anonymous]

is the gsm gateway showing as registered?

 

[AndreaL]

Yes, It is.

 

[archie]

Check outbound rules on PBX and GSM gateway.

 

[AndreaL]

Check outbound rules on PBX and GSM gateway.

Outbound roules are ok.

For 3cx, i sow in the log the follows:

23:36:39.317 CallCtrl:nLegConnected [CM503007]: Call(3): Device joined: sip:[email protected]:5060
23:36:39.302 CallCtrl:nLegConnected [CM503007]: Call(3): Device joined: sip:[email protected]:5060

Then internal 101 at 192.168.0.30:5060 "talk and exit" from 10001 at 192.168.0.22:5060

On GSM gateway the outbound roules are (very simple) as explained in http://docs.google.com/View?docid=dqnz5cc_7t4436fhj at point 7:

7. Click on the “Route” tab at the top right site of the page. Configure this page as follows:
a. Set the “LAN To Mobile settings” field
Add New
a. Position:= 0
b. URL:=*
c. Call Num:= #
d. Click the “Add” button at the bottom of the page.

The strange thing is that on GSM gateway, during the outbound call, under Mobile status I see

Incoming IP: 101@10001
Incoming IP Name: 101
Outgoing IP:
Incoming Mob:
Outgoing Mob:

The incoming IP would be 192.168.0.30 (the 101 internal or the 192.168.0.12 that is the 3cx pbx), not 101@10001?!
And the Outgoing Mob: that remain blank, vould be the number 3493139351 of the call log (23:36:38.444 CallCtrl:nIncomingCall [CM503001]: Call(3): Incoming call from Ext.101 to [sip:[email protected]] ).

Any other ideas? Tanks 1000!

 

[archie]

Probably your outbound rule strips first digit, so GSM doesn't receive valid number and waits for additional input or something

 

[AndreaL]

Probably your outbound rule strips first digit, so GSM doesn't receive valid number and waits for additional input or something

No, the outbound roule strip 0 digits.

For gateway configuration, I choose the "generic gateway device" option. Is that right?

 

[archie]

Yes

 

[AndreaL]

Yes

Ok, now the Portech is running. The goal was to upgrade its firmware from march 2008 edition to may 2008 edition. The only problem remaining is that when a mobile phone is swithed off and i try to call it, 3cx do not know that the phone is off and continue making the calling tone "tooo, tooo"; but I will open a new post for this problem.

 

[igor.snezhko]

Hi!
I fought 4 hours with Portech 370 and 3CX and cannot bring it to work. Them simply do not working together!
I used Portech manual and 3CX Wiki.
I have May 2008 Firmware at Portech and latest 3CX build (6.0.806.0)
I configured Portech as decsibed at 3CX wiki. When I try to call from Extension to Portech I receive Busy Here signal

12:16:08.609 Call::Terminate [CM503008]: Call(68): Call is terminated
12:16:08.546 Call::RouteFailed [CM503015]: Call(68): Attempt to reach [sip:[email protected]:5060] failed. Reason: Busy
12:16:08.546 CallLeg:nFailure [CM503003]: Call(68): Call to sip:[email protected]:5060 has failed; Cause: 486 Busy Here; from IP:192.168.0.8:5060
12:16:07.453 Line:rintEndpointInfo [CM505002]: Gateway:[Portech 370] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CM5K (706220)] Transport: [sip:192.168.0.10:5060]
12:16:07.453 CallCtrl:nAnsweredCall [CM503002]: Call(68): Alerting sip:[email protected]:5060
12:16:06.921 CallCtrl:nSelectRouteReq [CM503004]: Call(68): Calling: PSTNline:80679586868@(Ln.10008@Portech 370)@[Dev:sip:[email protected]:5060]
12:16:06.906 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]:5060]
12:16:06.906 Extension:rintEndpointInfo [CM505001]: Ext.11: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX VoIP Client;Rev: 1] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Phone 6.0.727.0] Transport: [sip:192.168.0.10:5060]

When I call from GSM to 3CX I cannot get direct call transfer. I always receive dialtone so I need to dial any number to get "external" 3CX extenson.
When I set Mobile to Lan route as stated in Wiki Im almays receive Busy signal.

In short Portech does not work in both directions and I cannot figure the problem.I think I need to tweak some advansed 3CX SIP settings but I do not know which :? :? :?

 

[AndreaL]

Is the GSM service registered succesfully (see the GSM status)?

Hi!
I fought 4 hours with Portech 370 and 3CX and cannot bring it to work. Them simply do not working together!
I used Portech manual and 3CX Wiki.
I have May 2008 Firmware at Portech and latest 3CX build (6.0.806.0)
I configured Portech as decsibed at 3CX wiki. When I try to call from Extension to Portech I receive Busy Here signal

12:16:08.609 Call::Terminate [CM503008]: Call(68): Call is terminated
12:16:08.546 Call::RouteFailed [CM503015]: Call(68): Attempt to reach [sip:[email protected]:5060] failed. Reason: Busy
12:16:08.546 CallLeg:nFailure [CM503003]: Call(68): Call to sip:[email protected]:5060 has failed; Cause: 486 Busy Here; from IP:192.168.0.8:5060
12:16:07.453 Line:rintEndpointInfo [CM505002]: Gateway:[Portech 370] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CM5K (706220)] Transport: [sip:192.168.0.10:5060]
12:16:07.453 CallCtrl:nAnsweredCall [CM503002]: Call(68): Alerting sip:[email protected]:5060
12:16:06.921 CallCtrl:nSelectRouteReq [CM503004]: Call(68): Calling: PSTNline:80679586868@(Ln.10008@Portech 370)@[Dev:sip:[email protected]:5060]
12:16:06.906 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]:5060]
12:16:06.906 Extension:rintEndpointInfo [CM505001]: Ext.11: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX VoIP Client;Rev: 1] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Phone 6.0.727.0] Transport: [sip:192.168.0.10:5060]

When I call from GSM to 3CX I cannot get direct call transfer. I always receive dialtone so I need to dial any number to get "external" 3CX extenson.
When I set Mobile to Lan route as stated in Wiki Im almays receive Busy signal.

In short Portech does not work in both directions and I cannot figure the problem.I think I need to tweak some advansed 3CX SIP settings but I do not know which :? :? :?