Post update Outbound not Working

[andrewV]

Hi Guys,

I noticed after the update my outbound is not working. I am using flowroute as my sip provider. I have a hosted server and am using phones remotely. Whenever i dial out it gives me a call failed declined error. I am not too familiar on where to find the reasoning behind it. I know that my SIP provider is able to see the call going out. Running 16.0.910. Any help would be great. Thanks

 

[cobaltit]

So if your provider (Flowroute) is able to see the call going out, they should also be able to tell you why they are declining it. That would be the place to start.

 

[andrewV]

*Clarification.I am sorry guys, The SIP provider is not able to see the call leaving the PBX.

 

[cobaltit]

Oh, well then yeah, they can't help with that. To start I'd bump the logging to verbose and then make an outbound call and look at the logs results.

 

[andrewV]

I am sorry buddy. how do i even start what you suggested. Just a reminder I don't have any local phones. Just remote phones and the only one i have is on the app. I appreciate the patience with this too.

 

[cobaltit]

No worries. On the activity log page in the management console there's a Settings button where you can bump the logging up to Verbose. Once you save that setting you can make an outbound call. Then filter the log by leaving the 'Search by extension' set to 'All extensions' and then 'Search by call' select the last call (assuming a low call volume setup). Then click the 'Load More' button until it is grayed out and then start reading from the bottom up.You can search 'Ctrl + F' for declined but you are looking to see at what point the call fails

 

[andrewV]

Doesnt really tell me anything. Or am i missing something ?

07/08/2019 8:41:45 PM - Endpoint Extn:001 has refreshed contact <sip:[email protected]:5483>

07/08/2019 8:41:39 PM - Extn:001: Synch devices to dndOFF

07/08/2019 8:41:39 PM - Extn:001: Starting DND change transaction to dndOFF requested from configuration

07/08/2019 8:41:39 PM - Settings of Extn:001 has been updated

07/08/2019 8:41:39 PM - Extn:001: Profile is set to dndOFF

07/08/2019 8:41:39 PM - OverrideExt.001 has inactive profile override

07/08/2019 8:41:39 PM - Endpoint Extn:001 has added contact <sip:[email protected]:5060>

07/08/2019 8:41:39 PM - [CM504001]: Endpoint Extn:001: new contact is registered. Contact(s): [sip:[email protected]:5060 / 001,sip:[email protected]:5483 / 001]

07/08/2019 8:41:33 PM - Extn:001: Synch devices to dndOFF

07/08/2019 8:41:33 PM - Extn:001: Starting DND change transaction to dndOFF requested from configuration

07/08/2019 8:41:33 PM - Settings of Extn:001 has been updated

07/08/2019 8:41:33 PM - Extn:001: Profile is set to dndOFF

07/08/2019 8:41:33 PM - OverrideExt.001 has inactive profile override

07/08/2019 8:41:33 PM - Endpoint Extn:001 has removed contact <sip:[email protected]:5060>

07/08/2019 8:41:33 PM - [CM504002]: Endpoint Extn:001: a contact is unregistered. Contact(s): [sip:[email protected]:5483 / 001]

07/08/2019 8:40:45 PM - Extn:001: Synch devices to dndOFF

07/08/2019 8:40:44 PM - Extn:001: Starting DND change transaction to dndOFF requested from configuration

07/08/2019 8:40:44 PM - Settings of Extn:001 has been updated

07/08/2019 8:40:44 PM - Extn:001: Profile is set to dndOFF

07/08/2019 8:40:44 PM - OverrideExt.001 has inactive profile override

07/08/2019 8:40:44 PM - Endpoint Extn:001 has added contact <sip:[email protected]:5060>

07/08/2019 8:40:44 PM - [CM504001]: Endpoint Extn:001: new contact is registered. Contact(s): [sip:[email protected]:5060 / 001,sip:[email protected]:5483 / 001]

07/08/2019 8:40:43 PM - Extn:001: Synch devices to dndOFF

07/08/2019 8:40:42 PM - Extn:001: Starting DND change transaction to dndOFF requested from configuration

07/08/2019 8:40:42 PM - Settings of Extn:001 has been updated

07/08/2019 8:40:42 PM - Extn:001: Profile is set to dndOFF

07/08/2019 8:40:42 PM - OverrideExt.001 has inactive profile override

07/08/2019 8:40:42 PM - Endpoint Extn:001 has removed contact <sip:[email protected]:5060>

07/08/2019 8:40:42 PM - [CM504002]: Endpoint Extn:001: a contact is unregistered. Contact(s): [sip:[email protected]:5483 / 001]

07/08/2019 8:40:06 PM - Extn:001: Synch devices to dndOFF

07/08/2019 8:40:06 PM - Extn:001: DND change request to dndOFF is ignored - same state is charged already

07/08/2019 8:40:06 PM - Extn:001: Starting DND change transaction to dndOFF requested from configuration

07/08/2019 8:40:05 PM - Settings of Extn:001 has been updated

07/08/2019 8:40:05 PM - Extn:001: Profile is set to dndOFF

07/08/2019 8:40:05 PM - OverrideExt.001 has inactive profile override

07/08/2019 8:40:05 PM - Settings of Extn:001 has been updated

07/08/2019 8:40:05 PM - Extn:001: Profile is set to dndOFF

07/08/2019 8:40:05 PM - OverrideExt.001 has inactive profile override

07/08/2019 8:39:36 PM - Extn:001: Synch devices to dndOFF

07/08/2019 8:39:35 PM - Extn:001: DND change request to dndOFF is ignored - same state is charged already

07/08/2019 8:39:35 PM - Extn:001: Starting DND change transaction to dndOFF requested from configuration

07/08/2019 8:39:35 PM - Settings of Extn:001 has been updated

07/08/2019 8:39:35 PM - Extn:001: Profile is set to dndOFF

07/08/2019 8:39:35 PM - OverrideExt.001 has inactive profile override

07/08/2019 8:39:35 PM - Settings of Extn:001 has been updated

07/08/2019 8:39:35 PM - Extn:001: Profile is set to dndOFF

07/08/2019 8:39:35 PM - OverrideExt.001 has inactive profile override

07/08/2019 8:39:33 PM - Extn:001: Synch devices to dndOFF

07/08/2019 8:39:33 PM - Extn:001: Starting DND change transaction to dndOFF requested from configuration

07/08/2019 8:39:33 PM - Settings of Extn:001 has been updated

07/08/2019 8:39:33 PM - Extn:001: Profile is set to dndOFF

07/08/2019 8:39:33 PM - OverrideExt.001 has inactive profile override

07/08/2019 8:39:33 PM - Endpoint Extn:001 has added contact <sip:[email protected]:5060>

07/08/2019 8:39:33 PM - [CM504001]: Endpoint Extn:001: new contact is registered. Contact(s): [sip:[email protected]:5060 / 001,sip:[email protected]:5483 / 001]

07/08/2019 8:38:32 PM - Extn:001: Synch devices to dndOFF

07/08/2019 8:38:32 PM - Extn:001: Starting DND change transaction to dndOFF requested from configuration

07/08/2019 8:38:32 PM - Settings of Extn:001 has been updated

07/08/2019 8:38:32 PM - Extn:001: Profile is set to dndOFF

07/08/2019 8:38:32 PM - OverrideExt.001 has inactive profile override

07/08/2019 8:38:32 PM - Endpoint Extn:001 has removed contact <sip:[email protected]:5060>

07/08/2019 8:38:32 PM - [CM504002]: Endpoint Extn:001: a contact is unregistered. Contact(s): [sip:[email protected]:5483 / 001]

07/08/2019 8:37:15 PM - Endpoint Extn:001 has refreshed contact <sip:[email protected]:5483>

07/08/2019 8:36:47 PM - Extn:001: Synch devices to dndOFF

07/08/2019 8:36:47 PM - Extn:001: Starting DND change transaction to dndOFF requested from configuration

07/08/2019 8:36:47 PM - Settings of Extn:001 has been updated

07/08/2019 8:36:47 PM - Extn:001: Profile is set to dndOFF

07/08/2019 8:36:47 PM - OverrideExt.001 has inactive profile override

07/08/2019 8:36:47 PM - Endpoint Extn:001 has added contact <sip:[email protected]:5060>

07/08/2019 8:36:47 PM - [CM504001]: Endpoint Extn:001: new contact is registered. Contact(s): [sip:[email protected]:5483 / 001,sip:[email protected]:5060 / 001]

07/08/2019 7:43:12 PM - OverrideExt.001 has inactive profile override

 

[cobaltit]

I don't see a call attempt in there. Make an outbound call, then make sure your filter settings look something like this:



79 in this case is the last call made on the system.

 

[YiannisH_3CX]

Hello @andrewV

Try to call the Echo Test service of your PBX (usually *777) and see if you can establish a call and hear your self. That will tell you if the client can reach the PBX and establish a call. Then check your outbound rules and the activity log as @cobaltit suggested.

 

[andrewV]

I tried to do the Echo Test on the mobile app and I still get this issue. i am getting a physical phone sent to me to do further testing. I only have softphones.

 

[cobaltit]

I'd make sure you aren't blacklisted, make sure you have tunnel enabled for the extension (see the picture below) and then re-provision the mobile app.

 

[andrewV]

Yes these features have been enabled already. All was working before the update.

 

[andrewV]

Internal calls can not be issued as well. extension to extension that is.

 

[cobaltit]

Can you access the management console? It's possible there are just some services that didn't restart after the update.

 

[craigreilly]

Is the soft-phone registered to the PBX?
Send a new Welcome Email.

 

[andrewV]

I just did a test incoming to see if any documentation and verbose was working. And it is. I see everything. However, outbound there is nothing going on or recording. when you mean management console you mean the dashboard with all the rules and setting correct? All phones are registered to the PBX as well as the soft phones.

 

[andrewV]

Would another system on the network also running SIP protocol give issues to the PBX trying to dial out. Especially if it is using the same port 5060

 

[andrewV]

Hello @andrewV

Try to call the Echo Test service of your PBX (usually *777) and see if you can establish a call and hear your self. That will tell you if the client can reach the PBX and establish a call. Then check your outbound rules and the activity log as @cobaltit suggested.

Whenever I do the *777 it goes straight to declined and gives a busy signal.

 

[cobaltit]

Would another system on the network also running SIP protocol give issues to the PBX trying to dial out. Especially if it is using the same port 5060

It's possible but it depends on your configuration. If you are using the software apps and they are using the tunnel per my earlier post then it shouldn't matter. You should be seeing the declined attempts in the logs if the extensions are registered. Otherwise there is something really off about your setup.

 

[andrewV]

What are the full list of ports that 3cx is using. I would assume that it would be everything that is listed on the firewall checker. I am trying to narrow this down.