Solved Pre-Provision Handset Detected as NEW

[Daniel_AU]

Hi,

I am in the process of configuring 130+ handsets on a new system and have been doing this via the CSV import feature. 90% of it is working well and the MAC address of the handset is being imported and the correct template (custom) is being chosen. However the handsets are still being detected as NEW, even though all details under the extension are correct. I have deleted the extension, deleted handset, re-imported, factory reset the handset and yet it still does this.

I am using current 15.5 version and a Yealink T46S handset with up to date firmware.

What am I doing wrong???

 

[cobaltit]

Well 3CX isn't magic . Your import is simply telling 3CX about the phones. You need to do the other half of the equation which is tell the phones about 3CX. You'll want to setup DHCP option 66 in this case.

 

[cobaltit]

Here is an old guide:

https://www.3cx.com/sip-phones/dhcp-option-66/

 

[Daniel_AU]

Thank you!

That old guide does not talk about Yealink phones. But I did in fact have the DHCP Option 66 incorrectly set. Once I changed it to the current URL and rebooted the phone within seconds it was provisioning and rebooting.

I used the bellow for my Option 66 string.

http://{3CX URL or IP Address}:5000/provisioning/{xxxxxxxxxxx}

 

[cobaltit]

Yep it doesn't, but the URL is the same.

 

[YiannisH_3CX]

Glad to see the issue has been resolved and thank you for updating the thread with your solution.