Presented CLI on outbound calls

[ccomley]

3CX - v.11.26364.600
Gamma Telecom sip trunk (IPDC)

We have fifteen numbers on the Sip Trunk, and I thought I had set each extension up to give out on out going calls the DDI assigned to that phone. Inbound routing is working - calls to each DDI arrive at the correct extension or hunt group. But anyone they call, the "Main" Sip Trunk number is displayed on the recipient's screen, and their itemised billing also shows all calls as being from that number.

So I guess I'm missing a trick. Any clues??

 

[ccomley]

Here's a screen shot of the Outbound Parameters screen - for which I have to say the documentation is clear as mud. I'm loath to play and risk buggering up the otherwise working system.

 

[mixig]

Hi,

if not, go to each extension and under the "other" tab put outbound caller id, then go to voip provider section and choose your voip provider and take a look the attach

dont forger to press Add/Update button, then apply

 

[craigreilly]

We have a PRI and can not change our outbound caller id. It is the main trunk #.

 

[ccomley]

Thanks mixig but that's what I already tried.

Thanks craigreilly - but our Sip Trunk provider allows us to use any of the CLI's associated with the ST - and indeed we can use any *other* number too (e.g. 0800) provided we sign a discslaimer with them first.

However, I will check they havn't locked this down for some reason...

 

[complex1]

Hi mixig,

then go to voip provider section and choose your voip provider and take a look the attach

After upgrading from v10 to v11 CLI was not sent, but now it works again.

Thanks.