Solved Press 1 to connect call

[seanrhudy]

I have a few users that, when answering a call from the Windows app and mobile app, are asked to "press 1 to connect the call" after they've answered the call. I set one of those users up on my mobile app and do not have the same experience. The call connects automatically when I answer.

 

[leejor]

I'm going to assume that those users are forwarded, and have Call Rebound enabled and you don't.

 

[seanrhudy]

It's happening when dialing a user's DID. It's set to ring directly to that user's extension. But it must not be a per extension setting because if I add that same user's extension to my mobile app, I don't get asked to dial 1.

 

[leejor]

If you dial an extension directly, from another extension, do you get the recording? If not, might it be a "feature" from your provider. How long has this been happening?

 

[seanrhudy]

When dialing extension to extension, it doesn't ask to press 1 to connect the call. I've reached out to the SIP provider to ask if it's something they have enabled. This is a brand new install.

 

[JohnS_3CX]

Hi Sean,

This does not sound like a message coming from 3CX, if you enabled rebound you would hear something very different.

- Announce caller
- Option to take call
- Option to send to voicemail

This is most likely coming from your provider.

 

[seanrhudy]

This was coming from RingCentral, which was being forwarded. Thank you.