Primary System Owner locked out, console access blocked

[ed.sisco]

Hello,

I need help recovering access to my 3CX system.

• The Primary System Owner account is locked out.
• The public IP x.x.x.x is blacklisted.
• I cannot access the Admin Console.
• I do not have SSH or host access.
• The system is PRO Edition, 3CX-hosted, Version 20.0.995 SP9.

Please advise the safest way to regain access.

 

[Alejandro_3CX]

Hi @ed.sisco you may need to open a support ticket with us in order to assist you in this matter.

Have a good day!

 

[Shadi Bamalhs (ECOLOR)]

Hi @e

Hello,

I need help recovering access to my 3CX system.

• The Primary System Owner account is locked out.
• The public IP x.x.x.x is blacklisted.
• I cannot access the Admin Console.
• I do not have SSH or host access.
• The system is PRO Edition, 3CX-hosted, Version 20.0.995 SP9.

Please advise the safest way to regain access.

Since your current public IP is blacklisted, try connecting your laptop through a different internet connection, for example a mobile hotspot.

This will give you a different public IP and should allow you to access the 3CX Admin Console again. Once logged in, you can remove/allowlist the blocked IP.

 

[Kevin Attard Compagno]

I've redacted the IP Address. Please do NOT put sensitive information in public places.