Priority Queues

[Hammertime]

Hi

We have to make some phone support for a pc brand.
When you buy there pc you can buy a Hotline package which means that you will get first in the queue.
I have made it easy buy creating 2 different Call queues.
In the IVR i have, press 1 for support or press 2 if you have bought the hotline package.
Since all agents of the queues can be found in both queues, how can i tell 3cx that queue 2 with hotline pakage has priority over queue 1? Meaning that all calls in queue 2 are handled first..

 

[bluetel2]

hello

good question... :roll:

i don't know if it's possible to defnie this because there is two queue. per default 3cx system take the first user of the first queue.

i'm not sure but i suppose it's not possible todays.
see with admin, or suggest this idea in feature request.

sorry

 

[Hammertime]

Thank you for the answer.

I will post it at future post..