Priority Queues

[CameronRangeley]

Hi Guys

Just wondering if 3cx can treat high priority callers differently to regular callers. What I am trying to achieve is this:

Inbound call => System recognizes the caller => do a check if caller is high priority => if call is high priority send to high priority queue else send call to regular queue, or instead of sending a caller to the high priority queue then send the caller to the front of the general queue.

This has to be based on a clid check.

Thanks

Cameron

 

[lneblett]

There are provisions in the call center edition, but not in the standard. Take a look at the blog.