Problem: Phones rings automatically

[margioa2879]

Good evening all.

I just installed 3CX on a small server for 10 extensions on site for internal use only (simple install). Works awesome clear voice and easy to setup.

Suddenly and randomly - some phones starts ringing. Is their any way I can avoid this issue? I am not talking about the ring goes on after a phone authenticates to the VoIP server.

And lastly all phones (grand stream 1625) remains with a sign of don't disturb, I mean an icon with a phone and a slash in the center.

Can someone here please help me with the 1st and 2nd problem. Would be greatly appreciated.
Best.

 

[AramS_3CX]

Good evening all.

I just installed 3CX on a small server for 10 extensions on site for internal use only (simple install). Works awesome clear voice and easy to setup.

Suddenly and randomly - some phones starts ringing. Is their any way I can avoid this issue? I am not talking about the ring goes on after a phone authenticates to the VoIP server.

And lastly all phones (grand stream 1625) remains with a sign of don't disturb, I mean an icon with a phone and a slash in the center.

Can someone here please help me with the 1st and 2nd problem. Would be greatly appreciated.
Best.

Hi,
Grandstream phones are supported starting from the FW versions specified in the following manuals:
https://www.3cx.com/sip-phones/grandstream-gxp16-series/
https://www.3cx.com/sip-phones/grandstream-gxp17-series/
https://www.3cx.com/sip-phones/grandstream-gxp21-series/

To have your phones fully functional you need to have these FW versions on your phones and they need to be provisioned using the default provisioning templates.