Problem SPA942 & Grandstream4104 work fine for while

[DMistry]

Hi

I am using free version of 3CX. All setup working fine for while. Than can not make inbound or outbound call. When I make any internal call using softphone than after everything start to work . But its work for few minute and again everthing going down. Unless I make any internal call using softphone. Anyone please help me on this.

Thank you.

 

[integrax]

Can you be more specific in your question please?
When you say “everything going down” what exactly happen?
Can you post a server activity log after everything going down?

 

[DMistry]

Hi
Thank you for your reply. Everything going down mean I am not able to receive or dial any call from my SPA942 phone and other soft phone.Its start to work only when I make call from my soft phone that installed on same computer where 3CX phone system installed. And after few minute again same problem.

2009/02/12 >>
15:24:28.989|1634|.\3CXIvrService.cpp(892):IvrService, main(), Starting service, revision 7.0.3798.0
15:24:28.989|0c7c|.\3CXIvrService.cpp(637):IvrService, MainServiceProc::Run(), Initializing php updater
15:24:28.989|0c7c|.\3CXIvrService.cpp(646):IvrService, MainServiceProc::Run(), Writing global parameters to php ...
15:24:28.989|0c7c|.\IVR_Api.cpp(631):IvrDll, Ivr_SetLog(), External log has been set for IVR dll
15:24:28.989|0c7c|.\IVR_Api.cpp(311):IvrDll, IVRApi::Init(), Initializing, revision 7.0.3612.0
15:24:29.004|0c7c|.\IVR_Api.cpp(172):IvrDll, IVRApi::LoadConfiguration(), Using config file 'C:\Program Files\3CX PhoneSystem\Bin\..\Data\Ivr\Cfg\3CXIvr.cfg'
15:24:29.004|0c7c|.\IVR_Api.cpp(206):IvrDll, IVRApi::LoadConfiguration(), Default vxml document: 'http://localhost:5484/ivr_start.aspx'
15:24:29.145|0c7c|.\3CXIvrService.cpp(728):IvrService, MainServiceProc::Run(), Service started
15:24:29.145|0c50|.\SLAgent.cpp(230):IvrService, SLAgent::Run(), Reconnected to 127.0.0.1:5482 SL server
15:24:37.535|0c50|.\PbxMedia\IVREngine.cpp(853):IvrService, IVREngine::RegisterLines(), Registering of lines...127.0.0.1:5060127.0.0.1:5060999[800][][]
15:24:37.535|0c50|.\PbxMedia\IVREngine.cpp(869):IvrService, IVREngine::RegisterLines(), Registering SpeciaMenu:999
15:24:38.488|0c50|.\PbxMedia\IVREngine.cpp(907):IvrService, IVREngine::RegisterLines(), Registering IVR:800
15:24:38.488|0c50|.\PbxMedia\IVREngine.cpp(978):IvrService, IVREngine::RegisterLines(), Registering of lines done.

Thnka you very much

 

[DMistry]

here
Server Activity Log


10:59:20.572 [CM504001]: Ext.109: new contact is registered. Contact(s): [sip:[email protected]:5070;rinstance=8e66710cd1449bf8/109]

10:59:20.041 [CM504002]: Ext.109: a contact is unregistered. Contact(s): []

10:58:49.167 [MS105000] C:47.1: No RTP packets were received:remoteAddr=127.0.0.1:42016,extAddr=0.0.0.0:0,localAddr=127.0.0.1:7004

10:58:48.152 [CM503008]: Call(47): Call is terminated

10:58:48.152 [CM503008]: Call(47): Call is terminated

10:58:48.152 [CM503008]: Call(47): Call is terminated

10:58:48.058 [CM503020]: Call(47): ACK is not received

10:58:45.433 [MS105000] C:46.1: No RTP packets were received:remoteAddr=127.0.0.1:42014,extAddr=0.0.0.0:0,localAddr=127.0.0.1:7000

10:58:15.841 [CM503007]: Call(47): Device joined: sip:[email protected]:5064

10:58:15.825 [CM503007]: Call(47): Device joined: sip:[email protected]:5070;rinstance=4e3cca1daf969ea5

10:58:15.825 [CM505002]: Gateway:[Cavalier Phone Netowrk] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4104 (HW 1.1, Ch:10) 1.0.1.8] Transport: [sip:192.168.1.100:5060]

10:58:15.809 [CM503002]: Call(47): Alerting sip:[email protected]:5064

10:58:13.841 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

10:58:13.825 [CM504001]: Ext.999: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=5efe8e0f65d896f6/999]

10:58:13.778 [CM504001]: Ext.800: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=b0fe7375b827225d/800]

10:58:13.294 [CM503008]: Call(46): Call is terminated

10:58:13.294 [CM503008]: Call(46): Call is terminated

10:58:13.278 [CM504002]: Ext.800: a contact is unregistered. Contact(s): []

10:58:13.263 [CM504002]: Ext.999: a contact is unregistered. Contact(s): []

10:58:13.185 [MS101004] STUN server address 'stun2.3cx.com:3478' is incorrect

10:57:58.935 [MS101004] STUN server address 'stun.3cx.com:3478' is incorrect

10:57:40.155 [CM503003]: Call(47): Call to sip:[email protected]:5060 has failed; Cause: 503 Service Unavailable; from IP:192.168.1.103:5060

10:57:40.155 [CM503008]: Call(46): Call is terminated

10:57:40.155 [CM503020]: Call(46): ACK is not received

10:57:40.061 [MS101004] STUN server address 'stun2.3cx.com:3478' is incorrect

10:57:25.812 [MS101004] STUN server address 'stun.3cx.com:3478' is incorrect

10:57:07.032 [CM503003]: Call(47): Call to sip:[email protected]:5060 has failed; Cause: 503 Service Unavailable; from IP:192.168.1.103:5060

10:57:07.016 [CM503007]: Call(46): Device joined: sip:[email protected]:5062

10:57:06.985 [CM503007]: Call(46): Device joined: sip:[email protected]:5070;rinstance=4e3cca1daf969ea5

10:57:06.985 [CM505002]: Gateway:[Cavalier Phone Netowrk] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4104 (HW 1.1, Ch:9) 1.0.1.8] Transport: [sip:192.168.1.100:5060]

10:57:06.969 [CM503002]: Call(46): Alerting sip:[email protected]:5062

10:57:06.891 [MS101004] STUN server address 'stun2.3cx.com:3478' is incorrect

10:56:52.642 [MS101004] STUN server address 'stun.3cx.com:3478' is incorrect

10:56:33.877 [CM503004]: Call(47): Calling: PSTNline:2766666614@(Ln.10000@Cavalier Phone Netowrk)@[Dev:sip:[email protected]:5060, Dev:sip:[email protected]:5062, Dev:sip:[email protected]:5064, Dev:sip:[email protected]:5066]

10:56:33.846 [CM503010]: Making route(s) to <sip:[email protected]:5060>

10:56:33.846 [CM505001]: Ext.109: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX VoIP Client;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Phone 7.0.4526.0] Transport: [sip:192.168.1.100:5060]

10:56:33.830 [CM503001]: Call(47): Incoming call from Ext.109 to <sip:[email protected]:5060>

10:56:33.815 [MS101004] STUN server address 'stun2.3cx.com:3478' is incorrect

10:56:19.565 [MS101004] STUN server address 'stun.3cx.com:3478' is incorrect

10:56:00.801 [MS101004] STUN server address 'stun2.3cx.com:3478' is incorrect

10:55:46.536 [MS101004] STUN server address 'stun.3cx.com:3478' is incorrect

10:55:27.834 [CM503003]: Call(46): Call to sip:[email protected]:5060 has failed; Cause: 503 Service Unavailable; from IP:192.168.1.103:5060

10:55:27.756 [MS101004] STUN server address 'stun2.3cx.com:3478' is incorrect

10:55:13.506 [MS101004] STUN server address 'stun.3cx.com:3478' is incorrect

10:54:54.726 [CM503004]: Call(46): Calling: PSTNline:2766666614@(Ln.10000@Cavalier Phone Netowrk)@[Dev:sip:[email protected]:5060, Dev:sip:[email protected]:5062, Dev:sip:[email protected]:5064, Dev:sip:[email protected]:5066]

10:54:54.710 [CM503010]: Making route(s) to <sip:[email protected]:5060>

10:54:54.710 [CM505001]: Ext.109: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX VoIP Client;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Phone 7.0.4526.0] Transport: [sip:192.168.1.100:5060]

10:54:54.695 [CM503001]: Call(46): Incoming call from Ext.109 to <sip:[email protected]:5060>

10:54:54.679 [MS101004] STUN server address 'stun2.3cx.com:3478' is incorrect

10:54:40.430 [MS101004] STUN server address 'stun.3cx.com:3478' is incorrect

10:52:32.093 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

10:52:24.531 [CM504001]: Ext.800: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=b0fe7375b827225d/800]

10:52:24.515 [CM504001]: Ext.999: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=5efe8e0f65d896f6/999]

10:52:19.828 [CM504001]: Ext.*1: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=bf2cd442e4389225/*1]

10:52:19.812 [CM504001]: Ext.*0: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=3f6f4c2b11349b73/*0]

10:52:12.594 [CM112000] Media Server is connected

10:52:12.203 [CM504002]: Ext.800: a contact is unregistered. Contact(s): []

10:52:12.156 [CM504002]: Ext.999: a contact is unregistered. Contact(s): []

10:52:11.625 [CM504002]: Ext.800: a contact is unregistered. Contact(s): []

10:52:11.609 [CM504002]: Ext.999: a contact is unregistered. Contact(s): []

10:52:07.735 [CM504002]: Ext.*1: a contact is unregistered. Contact(s): []

10:52:07.672 [CM504002]: Ext.*0: a contact is unregistered. Contact(s): []

10:52:07.188 [CM504002]: Ext.*1: a contact is unregistered. Contact(s): []

10:52:07.172 [CM504002]: Ext.*0: a contact is unregistered. Contact(s): []

10:52:06.438 *** Server shut down ***

10:52:06.438 *** Exit Listen ***

10:52:06.438 *** Server started ***

10:52:06.094 [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone

10:52:05.578 [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone

10:50:07.459 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

10:46:57.750 [CM503008]: Call(45): Call is terminated

10:46:57.750 [CM503008]: Call(45): Call is terminated

10:46:43.189 [CM503007]: Call(45): Device joined: sip:[email protected]:5060

10:46:43.189 [CM503007]: Call(45): Device joined: sip:[email protected]:5070;rinstance=4e3cca1daf969ea5

10:46:43.189 [CM505002]: Gateway:[Cavalier Phone Netowrk] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4104 (HW 1.1, Ch:8) 1.0.1.8] Transport: [sip:192.168.1.100:5060]

10:46:43.157 [CM503002]: Call(45): Alerting sip:[email protected]:5060

10:46:40.517 [CM503004]: Call(45): Calling: PSTNline:2766666614@(Ln.10000@Cavalier Phone Netowrk)@[Dev:sip:[email protected]:5060, Dev:sip:[email protected]:5062, Dev:sip:[email protected]:5064, Dev:sip:[email protected]:5066]

10:46:40.501 [CM503010]: Making route(s) to <sip:[email protected]:5060>

10:46:40.501 [CM505001]: Ext.109: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX VoIP Client;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Phone 7.0.4526.0] Transport: [sip:192.168.1.100:5060]

10:46:40.486 [CM503001]: Call(45): Incoming call from Ext.109 to <sip:[email protected]:5060>

10:45:35.567 [CM503008]: Call(44): Call is terminated

10:45:35.567 [CM503008]: Call(44): Call is terminated

10:45:28.724 [CM503007]: Call(44): Device joined: sip:[email protected]:5060

10:45:28.724 [CM503007]: Call(44): Device joined: sip:[email protected]:5070;rinstance=4e3cca1daf969ea5

10:45:28.724 [CM505002]: Gateway:[Cavalier Phone Netowrk] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4104 (HW 1.1, Ch:8) 1.0.1.8] Transport: [sip:192.168.1.100:5060]

10:45:28.692 [CM503002]: Call(44): Alerting sip:[email protected]:5060

10:45:28.630 [CM503004]: Call(44): Calling: PSTNline:2766666614@(Ln.10000@Cavalier Phone Netowrk)@[Dev:sip:[email protected]:5060, Dev:sip:[email protected]:5062, Dev:sip:[email protected]:5064, Dev:sip:[email protected]:5066]

10:45:28.614 [CM503010]: Making route(s) to <sip:[email protected]:5060>

10:45:28.599 [CM505001]: Ext.109: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX VoIP Client;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Phone 7.0.4526.0] Transport: [sip:192.168.1.100:5060]

10:45:28.583 [CM503001]: Call(44): Incoming call from Ext.109 to <sip:[email protected]:5060>

10:45:15.318 [CM503008]: Call(43): Call is terminated

10:45:15.303 [CM503015]: Call(43): Attempt to reach <sip:*[email protected]:5060> failed. Reason: Not Found

10:45:15.303 [CM503014]: Call(43): No known route to target: <sip:*[email protected]:5060>

10:45:15.287 [CM503010]: Making route(s) to <sip:*[email protected]:5060>

10:45:15.287 [CM505001]: Ext.109: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX VoIP Client;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Phone 7.0.4526.0] Transport: [sip:192.168.1.100:5060]

10:45:15.271 [CM503001]: Call(43): Incoming call from Ext.109 to <sip:*[email protected]:5060>

10:45:07.381 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

10:45:03.116 [CM503008]: Call(42): Call is terminated

10:45:03.100 [CM503015]: Call(42): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Found

 

[William400]

Hi

Can you confirm if this logging is from V6 or V7?

It appears you have a STUN related issue. If you are using V7 and not using VOIP Providers OR Remote extensions, can you please turn off STUN from the Settings > Network > STUN tab and restart the 3CX PhoneSystem service.