Problem Transferring calls via iOS app

[architechture]

Starting this morning I have several users reporting new behavior. They can no longer transfer calls. I've attached the screen they get. They are using: 18.0 (Build 35) at the PBX and version 20 at the iOS end. Any advice on how to resolve? We've tried all the standard things: restarting services, restarting the server, reinstalling the app on the device, relogging in etc. Transferring calls via desk phone still works fine.

Thanks,

 

[N_G]

OK so we have discussed an improvement to the transfer interface. We will provide an update how fast it can be done.

 

[James Clowes]

Yeah this new "feature" with "intuitive controls" has fallen flat with 100% of my user base. It is not labelled and adds additional steps to a process that should be as simple as press transfer, select from team or use search box at the top of the list for contacts, transfer. Why do we need a keypad there? To enter extensions and phone numbers that no one bothers to remember because it is 2025 and the days of the rolodex are long over?

 

[paurus]

OK so we have discussed an improvement to the transfer interface. We will provide an update how fast it can be done.

It's been a long time. Is there any news on this topic?