Problem with Gateway

[fadasma]

Hello,

I have Crypto 121f Gateway and is registered with my PSTN Gateway in 3cx phonesystem (port i have is 5060), my problem is when i call from softphone or another phone is calling but nothing happens, line not open from gateway.

In history 3cx phone system i have this

[CM505002]: Gateway:[AnalogOut] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CM5K (704240)] PBX contact: [sip:[email protected]:5060]

192.168.1.11 is gateway device ip
192.168.1.2 is server ip

Thanks

 

[jpillow]

Have you created an outbound rule and assign that rule to the gateway?

 

[fadasma]

yes i have already create an outbound rule and assign this rule to gateway but i have this problem again


Thanks

 

[MariosS_3CX]

Hey there,

Please enable the PBX delivers audio on your gateway and deselect the Re_Invite / Replace at your gateways "Advanced" tab.
Kindly note that the gateway you are using is unsupported and this can very often be a source of difficulties and interoperability issues. For a list of our Supported PSTN Gateways & ATA’s please refer to: http://www.3cx.com/support/

 

[pstmg]

have you configured your gateway to accept calls (from / to) from extension 10000 ?

I had the same problem with my gatweay (Goip1) it was simple config on the gateway side...

 

[leejor]

Would you please post a 3CX log from the point of the extension digits being received from by 3CX until the call ends/fails. That , at the least, might give some clues as to what is happening.