Solved Problem with IVR Service

[jsamanieg]

Hi, today our IVR service crash after a update, is not starting from the dashboard, I tried to reboot the server but I have the same result, If I try to start manually that is the error:
root@srv:/# /usr/sbin/3CXIVR -n -p /var/run/phonesystem/3CXIVR01.pid -c /var/lib/3cxpbx/Bin/3CXPhoneSystem.ini
Instance configuration file: /var/lib/3cxpbx/Bin/3CXPhoneSystem.ini
Starting without forking
config=/var/lib/3cxpbx/Bin/3CXPhoneSystem.ini
Segmentation fault


info from syslog:
Oct 7 02:32:30 srv systemd[1]: Starting 3CX PhoneSystem 01 IVR Server...
Oct 7 02:32:30 srv kernel: [ 2861.386382] 3CXIVR[15066]: segfault at 40 ip 000056186b5b8d5b sp 00007ffd5c3aa240 error 4 in 3CXIVR[56186b4fc000+248000]
Oct 7 02:32:30 srv systemd[1]: 3CXIVR01.service: Main process exited, code=dumped, status=11/SEGV
Oct 7 02:32:30 srv systemd[1]: Failed to start 3CX PhoneSystem 01 IVR Server.
Oct 7 02:32:30 srv systemd[1]: 3CXIVR01.service: Unit entered failed state.
Oct 7 02:32:30 srv systemd[1]: 3CXIVR01.service: Failed with result 'core-dump'.


I tried to recover a backup from 1 day ago and the result is the same, the installation now is on the latest version on a debian machine.

Any ideas?

 

[cobaltit]

Is this an install from the 3CX ISO? If not I recommend wiping the machine, installing from the ISO and then restoring the backup.

https://www.3cx.com/docs/manual/installing-debian-linux-pbx/

 

[JohnS_3CX]

Hi,

Please read this first: https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[jsamanieg]

Thanks, that was the solution to recover the service, with a recover to the same machine didn't worked...

Is this an install from the 3CX ISO? If not I recommend wiping the machine, installing from the ISO and then restoring the backup.

https://www.3cx.com/docs/manual/installing-debian-linux-pbx/