Problem with M365 converted Shared Mailbox contacts sync

[PaoloC]

Hello,
I would like to submit a problem that I had from a customer regarding the synchronization of contacts from Exhange online to the shared address book of 3CX.
Following the guide reachable at this link: https://www.3cx.it/doc/manuale/microsoft-365/ I correctly set up the integration with M365 of the customer.
The shared address book is imported correctly for the existing shared mailboxes.
When I convert a user's mailbox to a shared mailbox, the email in question does not appear in the list of shared mailboxes in the 3CX interface. The problem occurs with the latest installed version of 3CX.

In short: if I create a shared mailbox from scratch everything works, if I convert a normal mailbox to a shared one, the latter does not appear in the list in the 3cx interface.

Has anyone had the same situation?

Thank you
Greetings

 

[Charles_3CX]

Regarding your question, when you convert the regular mailbox to a shared mailbox do you also remove the first and last name fields? Leaving only the display name configured for the shared mailbox?

 

[PaoloC]

No, I've left the first and last name as is.
But I've just tryed to empty the fields and everything is working fine now.

Thank you very much for your suggestion.

Bye

 

[JohnS_3CX]

Also see: https://www.3cx.com/community/threa...company-phonebook-setting.120420/#post-565470