Problem with ON HOLD MUSIC

[3cxetadmin]

I am having an issue with ON HOLD MUSIC, since on queuee is always geting the deffault which is on settings but i can't dedicated / separted on hold music is this duable and how to do it ?

 

[Keith Winhall_3CX]

Hi @3cxetadmin Every call queue can be set up with its own dedicated music on hold. If none is set then the default will be used.
Navigate to the queue in the management console. Under the 'General' tab, scroll down to 'Music on Hold'. There you can add, record and manage the audio files. Hope this helps.

 

[NikolasA_3CX]

Further to my colleague's reply, as mentioned, the queue MOH can be different per queue and is what will be played to the caller waiting in the queue.
Although if you are referring to when a call is answered within a queue, and the call is placed on hold, the MOH the caller will hear will be the global MOH, as configured under Settings > music on hold within the management console. This, for the moment, can not be changed to play a different MOH when queue calls are placed on hold.

 

[ILikeApples]

Hi @NikolasA_3CX - Confirming the above is still not an option? Is this a feature in development or on the radar anytime soon?

 

[Wolf.Rieger]

well, you "could" replace the music manually.
be sure to use either royalty-free music for this use case or have a valid license.