Problem with Ring Groups

[marylong68]

Hello,

I have this little problem......
I bought a DID number for incoming calls routed to my SIP account with WebCallDirect. All works well. I have 2 dect phones connected to Linksys PAP2. One with ext 300 to Line1 (port 5060) and other one with ext 301 to Line2 (port 5060) of PAP2. I created a ring group ext 801 with 2 dects. In DID settings I set that incoming calls are routed to 801. However when I call DID number starts IVR !!!!! Why so ???

Have you any idea ??

Thanks & regards

 

[Mirzab]

Are the two lines on the PAP2 registered in 3CX? Shows green? Can you post 3CX logs of an incoming call?

 

[Ralph]

Good evening

If I understand this correctly:
You are saying that when you have the call go to ring group 801 it is actually routed to the IVR or voice mail?

If so check the settings for the extensions in the ring group and make sure that the "Destination Unreachable/forwarding" setting are correct and aren't set to forward to voice mail or somwhere else after to few rings etc.

Take care

 

[miraportuga]

you also using same port for both extensions on PAP2 configuration, has far has i know you need to use diferent ports, use 5060 and 5061 for example...

Cheers