Problem with switchboard on v16

[grnavt]

Hello everybody,
We have a problem with the switchboard on v16, when a call is transferred the switchboard empty the fields and the queue manager can't follow the call, someone had or have this problem too?
Thanks

 

[craigreilly]

Is the person who is looking at the dashboard an admin or member on the group the call is sent to? (If you are even using groups besides DEFAULT)

 

[grnavt]

Hello Craig, is a manager of the queue and group.