PROBLEMS ABOUT REMOVE FANVIL X1SP FROM EXTENSION

[ithinkti]

Hello community, I’m just getting started with 3CX, but I’ve already run into a major problem. I had a phone configured on a test extension; I removed the phone from the extension, but it remains provisioned. Because of this, I can't connect via the web interface to clear the settings and use it on another extension. I’ve tried the "POST MODE" procedure, but when I put it in this mode, an IP address and a server address appear on the screen. In all the videos I’ve watched, only the "POST MODE" message appears. Also, when I try to type * # 168, the keypad doesn't respond. I’ve also tried the FTP + PuTTY method, but in every tutorial I’ve seen, the configuration uses an IP range different from the one that appears on my screen when I put the device in POST MODE. Does anyone know of another way to perform a factory reset?

Regards Pedro

 

[JohnS_3CX]

Let the phone start normally, then when its idle press and hold the OK button until you see a Factory Reset confirmation. Confirm it and it will go ahead and reset.

 

[ithinkti]

Good morning, friends. After contacting Fanvil, they sent me an updated tutorial. The videos I saw online say to turn on the phone while holding down the # key, but the manual Fanvil sent states that you should hold it down *only* after the red light starts flashing. When I did that, I was able to enter the reset code, and it worked.

Please, close the thrend.

Regards Pedro