Solved Problems with Ring Group answering simultaneously.

[Eder Pardeiro]

Good morning people!
I'm having trouble setting up ring groups, I do not know if I'm doing something wrong, but when the group receives an external call and the two extensions answer, the two can talk simultaneously.
I would like to make when answering a call, the other extension could not hear the conversation. It is possible? Or only with Call Queues?

 

[Saqqara]

This is not normal, when the incoming call is answered only one should hear the conversation

What is the setup of 3CX

what version of 3CX
Cloud , or local 3CX
What model of phones, how are there provisioned (local, 3bc, or stun)
Are the phones running approved 3CX firmware/

 

[YiannisH_3CX]

When a call comes into a ring group and it is answered by an agent all other agents in the Queue should receive a Cancel message from the PBX that would cause them to stop ringing and are no longer able to pick up the call. So what you are experiencing is not normal. As @Saqqara mentioned some extra information are required regarding the configuration.

 

[Eder Pardeiro]

You will not believe it !!!!
The customer had not yet turned off the Jurassic PBX .
The line was connected in both the 3CX Gateway and in it, when it receive a call, obviously it call the analog phone and the IP, there they answered and one could hear the other. As I'm doing this installation remotely, I did not realize that they were using the old PABX yet. I have already asked to disconnect the lines from the old PBX to avoid problems.
There is nothing wrong with ring groups.
It's working, thank you guys!

 

[YiannisH_3CX]

Glad to see the issue has been resolved and thank you for updating the thread with your solution.