Problems with web interface on iOS 16 devices

[eska]

Hi,

Some of our users within the department are using their mobile phones to access the web interface to make changes to the call queue (manage active users). For normal use, the 3CX iOS app is being used.

Recently, users have updated their iOS device to iOS 16. After this, a strange phenomenon has been occurring. When accessing the web interface of 3CX, the page keeps refreshing/changing itself back to the homepage (the one where it shows the Team overview).

This happens around every 5 seconds or so, no user input required. Obviously this makes it impossible to navigate between menus or even use the application.

PBX runs 18.0 (Build 418) and the 3CX app is version Version 18.4.1.

When tested on an iPhone that runs iOS 15, everything seems to be working fine.

Any assistance would be greatly appreciated!

 

[Vali_3CX]

@eska
I suggest you to use the Chrome browser app instead of Safari, and see if it's working OK. If not, then report this issue on the appropriate, WebClient forum, for better help:
https://www.3cx.com/community/forums/webrtc-webclient/

 

[eska]

Will do!

The webclient has been tested with Safari and Chrome, both with no luck.

Thank you!

 

[paurus]

we have the same problem in safari

 

[Vali_3CX]

@eska @paurus
I understood the "reload problem" will be addressed in V18 Update 6 (so, available soon)

EDIT: I'm closing this topic here, follow-up here:
https://www.3cx.com/community/threads/problems-with-web-interface-on-ios-16-devices.117871/