Solved Provider incomming call problem

[ehermouet]

hello

i have problem with sip gateway on bulgaria.
i can make outbound call

when i try to make incomming call, call are drop ... in do no logs. i activate DID authentication.

tks advance for reply

30/07/2019 15:20:29:618 | 10 | LineMgr: identifying the source of SIP request: SI Recv Req INVITE from 10.102.249.23:5060 tid=0nmad510co6vmbdl4h80.1 Call-ID=SD0t7cb01-364e1dda50a14c1bca648e234c0d0a34-ags9010030:
INVITE sip:[email protected]:5060;user=phone SIP/2.0
Via: SIP/2.0/UDP 10.102.249.xx:5060;branch=z9hG4bK0nmad510co6vmbdl4h80.1
Max-Forwards: 66
Contact: <sip:[email protected]:5060;transport=udp>
To: <sip:[email protected];user=phone>
From: <sip:[email protected];user=phone>;tag=SD0t7cb01-eldu20ke-CC-1013
Call-ID: SD0t7cb01-364e1dda50a14c1bca648e234c0d0a34-ags9010030
CSeq: 1 INVITE
Allow: INVITE, ACK, OPTIONS, BYE, CANCEL, REGISTER, INFO, PRACK, SUBSCRIBE, NOTIFY, UPDATE, MESSAGE, REFER
Content-Type: application/sdp
User-Agent: Vivacom.United.Communications
Content-Length: 223

v=0
o=vivacom 7915988 7915988 IN IP4 10.102.249.23
s=Sip Call
c=IN IP4 10.102.249.23
t=0 0
m=audio 20188 RTP/AVP 0 8 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15


30/07/2019 15:20:29:618 | 10 | Matched: User of To to 003597xxxx,07206xxxx,0720xxxx,07206xxxx,0720xxxxx,072xxxx

Level = 8
Severity = Debug
Tread = 10
Source = <unknown>, line:544


30/07/2019 15:20:29:618 | 10 | Trunk Lc:10000(@Generic Gateway Device[<sip:[email protected]:5060>]) has matched as source by DID only

Level = 5
Severity = Trace
Tread = 10
Source = e:\jenkins\workspace\16.0.sp2\sources\projects\pbxserver\src\linemgr.cpp, line:382


30/07/2019 15:20:29:618 | 10 | Source is identified as trunk Lc:10000(@Generic Gateway Device[<sip:[email protected]:5060>]) (single match by DID)

Level = 5
Severity = Trace
Tread = 10
Source = e:\jenkins\workspace\16.0.sp2\sources\projects\pbxserver\src\linemgr.cpp, line:395

30/07/2019 15:20:33:026 | 10 | Default best-route IP is determined as 192.168.50.180

Level = 5
Severity = Trace
Tread = 10
Source = e:\jenkins\workspace\16.0.sp2\sources\projects\pbxserver\src\callmgr.cpp, line:1502


30/07/2019 15:20:33:112 | 5 | Currently active calls [none]

Level = 5
Severity = Log
Tread = 5
Source = <unknown>, line:56

 

[JohnS_3CX]

Ok you can clear your logs to start fresh, then switch them to Verbose mode.

Start a new capture

Make a call to the DID from an external phone (ie. your mobile)

End capture and download it.

Look at the logs immediately after the call.

 

[ehermouet]

Hello
tks for reply

i send you support file and wireshark to private message

 

[JohnS_3CX]

Hi @ehermouet

You are using an unsupported gateway, and it is not properly configured to be compatible with 3CX.

The PBX is expecting to see an AuthID which it does not receive, so it challenges your gateway with 407.

You can either use a 3CX supported gateway (but your provider might not support it) or you can try the following:

- Remove the gateway from the 3CX trunks, and add it again as a "trunk" instead of a "gateway"

 

[ehermouet]

It work . tks so much

 

[JohnS_3CX]

Glad to hear!