Solved Provider incomming call problem

[JohnS_3CX]

Ok you can clear your logs to start fresh, then switch them to Verbose mode.

Start a new capture

Make a call to the DID from an external phone (ie. your mobile)

End capture and download it.

Look at the logs immediately after the call.

 

[ehermouet]

Hello
tks for reply

i send you support file and wireshark to private message

 

[JohnS_3CX]

Hi @ehermouet

You are using an unsupported gateway, and it is not properly configured to be compatible with 3CX.

The PBX is expecting to see an AuthID which it does not receive, so it challenges your gateway with 407.

You can either use a 3CX supported gateway (but your provider might not support it) or you can try the following:

- Remove the gateway from the 3CX trunks, and add it again as a "trunk" instead of a "gateway"

 

[ehermouet]

It work . tks so much

 

[JohnS_3CX]

Glad to hear!