Provisioning new handset

[Jen Brindlow]

I have set up a new yealink handset and have put in the same template as others that we have as well as the Mac address. The phone isn't registering and isn't showing as provisioned on the service manager. It has the correct time on it though. Any ideas?

 

[daneke]

No details.

What phone?
What firmware?
What version of 3CX?

 

[David Lyons]

I have the same issue , Yealink T48s, the extension is live, phone is not showing as registered and internal xfers go straight to VM , so not exact lol 15.5 , f w 35.81.0.61

 

[daneke]

35.81.0.110 is what I'm using. Works fine.

 

[cobaltit]

So no mention of where the phone is in relation to 3CX but this guide covers the process for provisioning Yealink T4X phones: https://www.3cx.com/sip-phones/yealink-t4-series/ . If you have a different Yealink model click on the appropriate link on this page: https://www.3cx.com/sip-phones/

 

[Jen Brindlow]

Sorry I am new to this site and 3CX. The phone is a yealink T23g. f/w 44.81.0.70 (which is the same as another T23g handset which is working). I am using version 14 of the 3CX management console.

I can't complete the final stage of provisioning. I have tried plug and play but the phone isn't showing in the list of phones on the 'phones tab'. I then tried auto provisioning but neither Chrome nor IE will open the IP address of the phone. It says its not recognised.

 

[daneke]

https://www.3cx.com/sip-phones/yealink-t20p-t22p-t26p-t28p/
Your firmware is wrong

44.81.0.60 required for 15.5 and I don't know about 14. You're using .70
If downgrading doesn't work maybe the phone is bad.