Provisioning of Gigaset DECT N510 is not working

[Jack4ever]

is there somebody who can help provisioning a DECT N510 ?
I followed the steps described in the link below
https://www.3cx.com/sip-phones/manually-provision-gigaset-n510/

If the provisioning would be working I assume the device will added in the phone list ??
in the log file I don't understand everything what is written - but I can't find anything in the list with the MAC address of that device (FXS/DECT extension)
So where is it ? I guess the provisioning is not working.

I am running a PBX hosted by 3CX

 

[AWS2P]

Yes FQDN is https://iip-1.my3cx.be/

 

[AWS2P]

finally fw turn into 250 version

 

[Jack4ever]

it is not working

 

[AWS2P]

these settings are good but extension settings are missing on top of same page.
did you refresh provisioning url in management ?
see also in 3cx console your N510 IP hasn't been blacklisted, if you see IP in blacklist remove it.

 

[Jack4ever]

good morning Christian!
I did refresh of provisioning
And deleted the blacklist.... I Will refresh prov again now...

 

[Jack4ever]

You think I need new firmware ?
The prov. link is working when I click on it in 3CX . I see that the XML file is dowloading - learned this from you ;-)

 

[AWS2P]

So that's done, perfect, nothing else than use handset now

 

[Jack4ever]

nope... not working
the handset is showing - registration at provider failed.
today they will supply our new phones - that will help.

 

[Jack4ever]

As long the ipaddress is not correct it will not work.
I think I better give up Christian...

In meanwhile in am trying to port our phone numbers to another provider.
You have no idea how long this is already taking.
5 Calls -with an average of 30 Min of waiting.

 

[AWS2P]

bold line for gigaset N510 is not a problem, you can delete it clicking on X on right end of the line.

did you received extensions from provisioning ?

 

[Jack4ever]

except this bold line nothing else changed

I deleted the line (now) as you said (older picture)

 

[AWS2P]

i've done the same and provisioning is not working, but creating extensions manually in N510 works , have done it now, you just need to untick this in security settings

 

[Jack4ever]

I unchecked the security option.
But still nothing.

 

[Jack4ever]

the acitvity log file is showing this
Itseems author. id and passw don't match

 

[Jack4ever]

I filled in the authentication name , passw etc.
except the user name I am not sure