PSTN E1 PRI Gateway - Patton vs BeroNet

[sysadminmz]

I am double-minded between beroNet BF16001E1 Box and Patton SN4171/1E30VHP/EUI.
Doing a bit of research was able to understand that Patton is robust in CLI which is quite helpful for real-time logging.
Would like to know more about personal experiences using both including the cost of each support ticket and other day-to-day experience with the product.
Additionally, I can see that both require tone set configuration, but I am unable to find the country I live in the list. Wondering if you ever came across the same situation and how sorted it out.
Thanks.

 

[Naveen | Cal4care]

Hello sysadminmz,

Both are 3CX supported gateways and work well with 3CX. Based on my experience I would say beronet gateway, because of monitoring purpose, we can see the PRI line status in the GUI & physically.

For technical issues, you can raise ticket(free) via support portal, you may get response with in 1 or 2 working days. For faster response you may purchase premium support.

Which country tone set you are looking?

 

[sysadminmz]

because of monitoring purpose, we can see the PRI line status in the GUI & physically.

Would you mind sharing a screenshot?
How about troubleshooting capabilities with beroNet? ie: say you want to trace a call which telco is sending disconnect. You that via GUI?

Which country tone set you are looking?

That would be Mozambique.
Do you think it is possible to custom add a new tone set?

 

[Naveen | Cal4care]

Hello sysadminmz,

1. Able to see PRI line status.(screen shot attached)
2. Able to see SIP Trunk registration status.
3. Able to see Active calls.
4. Packet capture available for troubleshooting.
5.For tone set, you may need to contact beronet support.