PWA Edge dropping call after pick up

[crisicon]

Hi

Anyone else experiencing this issue? Chrome webclient and PWA work fine.
In Edge, call drops a second after picked up - both webclient and PWA.

The issue was reported by users on multiple systems (at least two others).

This feels like the issue reported here: https://www.3cx.com/community/threads/connection-for-pickup-is-not-found.88593/
With the difference it is no bound to one extension (all extensions behave the same) and the issue is only in Edge.

Community's thoughts will be greatly apreciated.

Cheers
Cris

PS I find the "System" drop down below annoying - it should not be "Required"

 

[JohnS_3CX]

Hi Cris,

When testing this on Edge Version 112.0.1722.39 for example, I see that I can answer calls just fine.

Some headsets have integration issues and they can hang up the call upon answering.

Check whether they have headset integration in their settings, and if so disable it and then try again.

 

[crisicon]

Hi @JohnS_3CX
Thanks for the tip, much appreciated, it checks out - can answer calls when Jabra integration is disabled.

 

[kent3]

Hi Cris,

When testing this on Edge Version 112.0.1722.39 for example, I see that I can answer calls just fine.

Some headsets have integration issues and they can hang up the call upon answering.

Check whether they have headset integration in their settings, and if so disable it and then try again.

View attachment 35132

Hey John

I've been informed by a client that's using Yealink WH62 headsets and Edge PWA that calls are dropping, if I disable Heaset integration as you are suggesting, will they still be able to answer calls via the headset button?

 

[AndreasP_3CX]

Hey John

I've been informed by a client that's using Yealink WH62 headsets and Edge PWA that calls are dropping, if I disable Headset integration as you are suggesting, will they still be able to answer calls via the headset button?

If you disable the integration you will not be able to answer calls via headset button you will need to answer manually from the Edge PWA. We tried to replicate your issue on both on both Edge 112.0.1722.39 and the latest updated Edge 112.0.1722.48 using a yealink WH62 and PWA and we cannot replicate the issue on our side. i will sent you a PM on how to collect the logs for troubleshooting shortly please respond back to the PM