Question about the new office hour feature

[Rick-Arcus-IT]

Hi,

We are using dedicated installs and would like to instruct our end users to change their office hours. I have a few questions about the documentation:
Step 1: Configure Office hours
Here it says the office hours will only be applied to the group 'DEFAULT'. But what if the user is a member of multiple groups and not the DEFAULT group anymore?
Step 5: Overriding open, closed, or break mode
When overriding the office hours, how can you choose for which group you want to override them? Let's say I'm a member of multiple locations globally and want to open the location in Amsterdam earlier than the rest, how would I use this option? Or is this a global option where you override all office hours of every group?

 

[JohnS_3CX]

Hi,

But what if the user is a member of multiple groups and not the DEFAULT group anymore?

It says that the office hours will only be applied to the group named "Default", when you edit that group as an example.

Equally, when you change the hours of the group named "Sales Team", the hours will only be applied to that group.

And the same goes for all other groups. Any group has its own office hours.

As for your own extension, if you belong to let's say 2 or 3 groups, you have to select which one will be your main default:



When you override, it will apply to this group only.
If you want to override another group, you have to be a member of it, and you have to select it here first before you make the changes.

 

[Rick-Arcus-IT]

That makes more sense now, thank you for the explanation.