question call reporter

[filipvds]

Hi,

I have 3 call queue's. In the call reporter I can see reports with information about this queue's.
But I want to see every external number which have called a queue.
So, for my support-department I want to see each number which have tried to reach our support.
I have an inboud rule which forward each call to an extension. On this extension I have specified forward rules to a call queue and on this extention I also specified specific hours (because each call queue have different hours).

Thanks,

Filip

 

[Kevin Attard Compagno]

Hi there

Are you using the Standard Edition or the Call Centre Edition?

 

[filipvds]

Hi,

we are using the call center module.

 

[Miroslav_]

Hi,

The way you are wanting to do this, you have really 2 options:

1. Investigate the web reports individually and see if you are able to achieve your requirement.

2. Investigate the possible use of the CDR functionality.