Question re Microsoft Dynamics 365 Integration with 3CX

[dancen]

Hi all,

A customer has asked me if he has Microsoft Dynamics 365 Integration with 3CX, and he makes or receives a call on his mobile phone (not necessarily through the 3CX app), will that show in the call journals in Dynamics/3CX?

 

[Evolute IT]

Of course not. The calls need to be made via the 3CX App or Webclient or deskphone. GSM/Cellular calls are not going through the PBX so it could never log.

 

[dancen]

Of course not. The calls need to be made via the 3CX App or Webclient or deskphone. GSM/Cellular calls are not going through the PBX so it could never log.

I thought so, just thought I'd double check for the customer. Thanks for your help

 

[edossantos]

Actually, 3CX will log calls made through the PBX. So for example, if you receive an external call in the PBX, and then send this call to his mobile through another external line, then it should be logged.