Questions regarding chat history and presence online

[CIPELIA IT]

Hi there.

We recently implemented 3CX solution in our company and our IT Manager has 2 questions regarding the use of the desktop application:

- Chat history: we currently use Skype for Business for chating internally in company. Tomorrow we could use 3CX but we want to find a way to get rid of chat history automatically (actual behaviour of our Skype is that it's not keeping any history so as soon as you close the chat window, it disappear). It is possible on 3CX?

- Presence online: Manager was connected on Desktop App and available on the team for other users. When he turned off his computer, his user was still available on the app. I read some posts in here but they were 2017 old so I prefer to ask again since we are running the latest version: is there a way that 3CX follow the real status of the client (like it does with the call)? Like:
Computer online and no call = Available
Computer online during a call = Busy
Computer offline = Offline/Not displayed in users of 3CX APP.

Thanks a lot for reading.

 

[CIPELIA IT]

Trying to up this post because we are still looking for an answer.

 

[Evolute IT]

Chat history: we currently use Skype for Business for chating internally in company. Tomorrow we could use 3CX but we want to find a way to get rid of chat history automatically (actual behaviour of our Skype is that it's not keeping any history so as soon as you close the chat window, it disappear). It is possible on 3CX?

You cannot autodelete on chat end, but you can set the system to autopurge chat older than X months. Users can also simply delete each conversation when they finish their chat.

Otherwise, you can disable the chat feature completely if you prefer.

Presence online: Manager was connected on Desktop App and available on the team for other users. When he turned off his computer, his user was still available on the app. I read some posts in here but they were 2017 old so I prefer to ask again since we are running the latest version: is there a way that 3CX follow the real status of the client (like it does with the call)? Like:
Computer online and no call = Available
Computer online during a call = Busy
Computer offline = Offline/Not displayed in users of 3CX APP.

The mobile app can cause the user to stay registered if they provisioned it. Otherwise, PC off would disconnect the Webclient/DesktopApp, thus rendering the user unregistered. You can also mix that with the auto-switch of status.