Queue and parking

[MARC LAVANTY]

Hello,

I have install a queue for an user.

What's the best way to park a call, i need to configure something when i have 2 simultaneous call ?

My user use 3CX Chrome Extension.

Thanks

 

[VasilisV_3CX]

Hi @MARC LAVANTY,

You can park a call by clicking the transfer button followed by *0[number 0 - 9] (eg. *01) and to unpark the call, simply dial *1[number 0 - 9] (eg *11 in this case) to pick it up from the parking orbit.

However be aware that there is also a shared parking option. More on parking here: https://www.3cx.com/blog/docs/call-parking/

 

[MARC LAVANTY]

Ok, thanks VasilisV_3CX
No action by click ? i should be use transfert + digit ?

 

[VasilisV_3CX]

@MARC LAVANTY

You can use the Shared Parking option which will allow you to control the parking of the call from the Switchboard functions. This will also add a BLF which you can press to unpark the call.