Queue - Comfort Prompts

[RvRijbroek]

Hi Guys.
As of this evening I'm running v 20.0 update 9 (build 995 release - AI 1.4.48).

Testing the Comfort Prompts in the queue together with the intro prompt.

I notice that my music on hold (USProgresstone.wav) is "talking" through the intro & comfort prompts.
Anyone else has this?

Don't know how to report this as a bug.

Thanks.

 

[Ronaldvdv]

Unfortunately this works as designed. At least for the welcome message. I always put an IVR in front of the queue when using a welcome message. Advantage for me is in this case when I call the client I can enter the extention number of the person I want to call during the welcome message and get to my contact directly