Queue Login/Log Out Problem

[GedPerryman]

When a manager logs a user out of the queue using the link on the call queue panel:

When the user returns, they are still showing the option to logout of queue in the drop down menu:



Clicking this has no effect. They can only log back in from the view on the queue panel (or the manager can log them back in). After this, the link in the dropdown menu now works.

TIA

 

[GedPerryman]

Another Screenshot to illustrate the problem. Extension 101 has been logged out through the Queue View, but the drop down is still showing the option to log out.

 

[Evolute IT]

Explicit vs implicit login/logout.

Look in up in the 3CX Academy or docs.

 

[GeorgeP_3CX]

Hi @GedPerryman,

As already @ConceptsWeb stated, the difference between the two option are that the one is the global login/logout and the other is the explicit login/logout.
When an agent is explicitly logout of a queue, the global logout button will not be affected, and in order for the agent to be logged in back to the queue that was logged out for, will need to be explicit login back to the queue.

Relevant guide: https://www.3cx.com/docs/pbx-queue-status/

 

[GedPerryman]

Thank you