Queue Manager option

[martin_k]

Dear 3CX Community,

this is my first post in this forum. :roll:

On my test 3cx system (3cx pro; 4 channels) i configured 2 call queue with several agents.

On my 3CX Softphone (Switchboard) im trying to add/remove agents from these 2 queues. But i can only add/remove my own extension with which im currently logged into the softphone.
I already gave this user "manager rights" to alls extensions in this group -> no sucess.

Could you please tell me where i setup a queue manager user.

I already viewed all 3cx tutorials regarding call queues. But i could not find this particular "queue manager" right anywhere.

Thank you in advance

Martin

 

[SamuelKrawetz]

Under the queue settngs in advanced set the queue manager extension number

 

[martin_k]

Hello Samuel,

found it!!

I guess i wasnt looking for a sub menu because they arent usual in the 3cx mgmt interface.
Anyway, thank you very much!!

greets
Martin