Solved Queue Option for Intro Prompt is Grayed Out

[Skicarver170]

I have two queues in separate departments that ring all users at once. In the first queue I had no trouble adding an intro prompt .wav file under Options in the Queue. In the second queue under Options the "intro prompt" is grayed out. Any ideas why the "intro prompt" is not available on the second queue?

 

[Evolute IT]

I have two queues in separate departments that ring all users at once. In the first queue I had no trouble adding an intro prompt .wav file under Options in the Queue. In the second queue under Options the "intro prompt" is grayed out. Any ideas why the "intro prompt" is not available on the second queue?

It should be. Try to check the box first.

 

[Skicarver170]

I wish it was that simple. The box is grayed out too....

 

[Evolute IT]

Have you tried to check it? It's just unchecked from what I see.

 

[Skicarver170]

As can be seen in the attached picture the check box "Play full intro prompt before calling Agents" is grayed out. It cannot be set.

So the question is why is the 3CX software not allowing me to have this option?

 

[Evolute IT]

As can be seen in the attached picture the check box "Play full intro prompt before calling Agents" is grayed out. It cannot be set.

So the question is why is the 3CX software not allowing me to have this option?

Because you didn't check the Intro Prompt box first......

 

[Skicarver170]

Darn! Sometimes I cannot see the forest for the trees. Thank you.

I owe you a beer.