Queue Stats not resetting

[about]

Hi

I'm having an issue where i cant get the queue stats to reset. This is happening on multiple instances.

I have set a time for 6 am.

the environment is

Hyper-V 2012 R2
installed from debian 9 iso
3cx fully up to date

I saw a thread that mentioned it happens when a backup is running or ntp isnt installed. I can confirm backups run at a different time, and i followed the hyper-v guide to install NTP. - i dont know if NTP requires any further config though.

does any one have any ideas?

kind regards

stuart

 

[YiannisH_3CX]

Hello @about

The other thing to check is if the system time is correct. Do the queue stats never reset or reset at the wrong time?

 

[about]

hi, yes syetem time is correct, and no it doesnt reset at any time.

did the ntp service configuring or just installing. I can see the time is correct and that the service has servers to check. but both my clients which use queues we cant get the stats to reset.

Stu

 

[YiannisH_3CX]

Everything you need to know regarding the NTP installation is listed here:
https://www.3cx.com/docs/installing-microsoft-hyper-v/
Do you experience other issues other than the reset of Queues? Try changing the time that the reset should take place and see if that makes a difference. If the issue persists you will need to create a ticket with our support department so they can look into the issue and determine the cause.

 

[about]

Hi

yes i ran the following commands from that page and then rebooted.

apt-get update
apt-get install ntp

no other issues experienced, out of office works fine at the correct times, the logs show the correct times. Literally just cant get the stats to reset.

 

[about]

dont suppose anyone has any further ideas on how to get them to reset, this is causing quite a few issues for our client, as they want to use the wallboard

 

[Saqqara]

Can you manually reset the statistics for the queue

 

[about]

yes, that works fine.

 

[about]

ok odd, it actually has just reset when i just set the time to now.

ive set for tonight and will see what happens.