queue 'there are no available agents' message/action?

[dandenson]

I want to do something other than play the 'there are no available agents' message for a queue.

 

[cobaltit]

Would help to know what that would be... if you just want to replace the message then just replace the prompt.

 

[dandenson]

I just want a custom prompt instead of the built in one.

Changing the default prompt set suggests that i'll trap myself in a static version and any updates that are done could cause me issues down the road.

this is akin to me to custom phone templates.

 

[cobaltit]

Not really akin to custom phone templates as this is a supported change . You can just copy the standard prompt set and then replace that one prompt.

 

[dandenson]

and when I update the standard prompts all the ones I haven't adjust will update as well?

 

[cobaltit]

Standard prompts remain standard. The custom prompt set will remain unchanged.

 

[JohnS_3CX]

Note that extensions and queues can have a different set defined such that:

• If the extensions have the default selected (under their voicemail tab) then they will hear the default set for their operations regardless of which System Prompt set you have selected, and therefore they will have updates applied to them if published by 3CX

• If you create a custom set and select it, then any new extensions created will follow it, and also any incoming calls will hear the custom set (since its the System wide one)