Queues and how they work

[petewatterschats]

I am a newbe and this is part of my learning process, I am trying to understand queues and how they work

I created 2 queues and made extension 200 an agent for both queues, for the extension I provisioned a windows soft phone with the 200 extension and for that extension I created BLF's for login and logout

On the soft phone client I gave a "Q" next to the phone and voice mail icon which gets greyed out when I click the BLF for login it stands out -

How do I know what queue I have access to?

Any documentation that would help be understand this process would be appreciated

 

[David10]

From what i have seen on our test set up here, you will log into both Q's when logging in. I can't find anywhere that says you can log into one and not the other.

 

[NickD_3CX]

You can find some documentation here:
http://www.3cx.com/blog/docs/managing-queue-status/
http://www.3cx.com/user-manual/queue-calls/