Solved Queues are missing

[VoipGs]

Hi,

I just updated to the last version of 3CX (16.0.1581). I am using it under the license 'Standard Anual' and after updating last weekend the option for queues has disappeared. Is it due to my license or is there a way to bring it back?
In short, what I need is to put on hold the simultaneous incoming calls until the agent hangs the current call, is there another way to achieve this?

Thanks

 

[AWS2P]

Hi ,
yes Q missing is due to 3CX features change in V16 License, standard has no more Q , you need almost Pro license, If you used a commercial and not a free version you can contact 3cx to see why your licensé has not been updated to pro to keep Q working.

If you have more than one person answering incoming calls you can try with ring groups. other 3cx users explain extension already in use with Q were not available because you can't change any settings in CM related to Q in V16 standard.

 

[StefanW]

in order to assist our customers and partners, the customer portal shows in the key tab now below the Product "Commercial" if the key is matches the criteria. Those will be auto upgraded to pro when upgrading. If the tag is missing, the key will remain Standard in v16 (however the free tier goes from 4SC to 8SC)