simultaneous calls

  1. Call Control API: capturing audio from multiple simultaneous calls without a SIP listener extension per call?

    Hi everyone, We are building a real-time transcription assistant on top of 3CX v20 and we are looking for guidance on the supported way to capture live audio at scale. Our target is to handle many simultaneous inbound calls, potentially up to 500/600 participants. The transcription pipeline...
    • MaximeP
    • Thread
    • call control api cfd listen/barge realtime simultaneous calls transcribe
    • Replies: 0
    • Forum: SMB
  2. Arthur.b

    Solved How to mute incoming calls from the SIM card when I'm in a conversation on the 3CX app?

    Hi, It's all in the title! I am looking for a solution to prevent incoming calls from my SIM card when I am in a conversation on the 3CX application. It's quite annoying to have a ringtone during a conversation.
    • Arthur.b
    • Thread
    • 3cx app android app sim calls simultaneous calls
    • Replies: 5
    • Forum: Android

  3. Utilization Reports - System and Trunk Reports

    Since the 3CX license is based on number of simultaneous calls, Utilization reports should be part of the system to help owners determine if the license is sufficient or requires upgrading along with trunk utilization reports. Having a visual reports showing calls over a period of time would be...
    • ARamdass
    • Thread
    • graphs simultaneous calls utilizationreports
    • Replies: 0
    • Forum: Server
  4. KauffmanOrchards

    Pro edition, need to downgrade/change 16SC to 8SC

    I have a working Pro 8SC edition of 3CX, hosted with 3CX hosting. Got confused between "renew" and "upgrade". I went to renew the annual license and hosting (which expires July 22, 2025) and mistakenly upgraded the license from 8SC to 16SC. We don't want that, even 8SC is overkill for us. I...

  5. 3CX Simultaneous Calls Behind SBCs

    In a Hosted environment, where an internal call is made between two extensions behind the same SBC, I understand the SC count is 1. If each of the extensions on that internal call are behind two different SBCs, is the SC count still 1?

  6. 8 SC: Forwarding 8th call to external number

    Hello, Is it possible to set a limit of calls to your PBX and anything passing the limit will get forwarded to an external number? E.g. We have 8 sim calls license, and we want to set the limit to 7 so that if the 8th call goes active it will get forwarded to an external number.

  7. simple pricing question

    After the one year trial, I see the cost for a standard plan is listed as free for up to 4 simultaneous calls and up to 12 users. What is the cost if you need up to 5 simultaneous calls and only10 users for the standard plan? Does it just go up to the 8 SC/13 user cost?
  8. kinetix

    Concurrent Call Counter

    Would be great to have a quick way to see a historical view of the peak concurrent calls used over a period of time. We have more and more clients coming up for renewal that ask this question. It is something we can pull together for them by reviewing Bin Logs, but it sure would be helpful to...
    • kinetix
    • Thread
    • call call counter concurrent counter license license count simultaneous simultaneous calls
    • Replies: 0
    • Forum: Server

  9. Ring on own extensions & Forward calls to external toll free with 5 users at the same time

    We are a business with 10 users in our own office and We need the calls to be ringing on both our own extensions as well as the forwarded number simultaneously. Calls landing after that the 10 users to our own users should be forwarded to a different number with 5 users. Is there a way to make...
  10. Andriy

    Increase Sim. Calls number

    I need to upgrade my license to have 8 simultaneous calls. Currently i only have 4. Could you please guide me on how to do that, because system is too complicated to figure out. So far i tried: 1) login to https://customer.3cx.com/prm/mykeys.aspx and go Keys. For some reason i have 3 keys (I...
    • Andriy
    • Thread
    • purchase license sim.calls simultaneous calls upgrade upgrade license key
    • Replies: 9
    • Forum: Phone System / PBX

  11. Solved Queues are missing

    Hi, I just updated to the last version of 3CX (16.0.1581). I am using it under the license 'Standard Anual' and after updating last weekend the option for queues has disappeared. Is it due to my license or is there a way to bring it back? In short, what I need is to put on hold the...

  12. Attended Transfer vs Conference Call

    In the contact/call center environment, these days an agent will introduce a caller to a 3rd party where all 3 parties are able to talk simultaneously. Sounds like a conference call right? Thing is, when an agent creates a conference call in 3CX, the call remains on my/your 3CX server. So...
    • GI-YD
    • Thread
    • attended transfer conference calls simultaneous calls
    • Replies: 0
    • Forum: Server
  13. kinetix

    "Active Calls" to include "Ring Group" activity

    It would be great to see more detail in "Active Calls". While viewing active calls, if a call is inbound to a Ring Group, only the FIRST Ring Group Member shows on the Active Call List. In reality, there are Active Calls for every Ring Group participant. Several versions back, this was part...
    • kinetix
    • Thread
    • active active calls calls dashboard inbound inbound call license count ring group simultaneous calls
    • Replies: 0
    • Forum: Server

  14. Simultaneous calls

    I want to set up 3cx in my compagny but I need to know something: if I take 16 simultaneous calls, does it count 16 simultaneous internal calls or internal & external calls?

  15. Android, iOS, and Microsoft usage and simultaneous connections count.

    Looking at the different pricing tiers and options it says that the soft phones are all covered / included with the standard on up additions at no additional costs. My question is that if you have if you have just the first tier with 4 simultaneous calls are calls from the soft phones also...
    • mrbradleyaz
    • Thread
    • phone client simultaneous calls
    • Replies: 1
    • Forum: Android

  16. Waiting for the representative to finish the call

    Hi, I set up all the steps in the IVR, now sometimes when the call is transfer to the extension line it happens that the person is talking, how can I put on hold that call until the extension is free and able to answer? Thanks

  17. Solved Raise simultanious calls on trunk

    Hi, We've recently purchased a license with 4 simultaneous calls. I'm now trying to raise the number of SIM calls on our trunk to 4, but it keeps getting reset to 2. The license information is loading correctly (used to have some errors due to ipv6 & dns resolving issues, but that's gone now)...

  18. Conference and Simultaneous Calls

    I see on the our license that we are allowed 10 meeting participants, and 4 simultaneous calls. During a audio conference today (with 4 participants on one sip trunk), we were notified that we had reached our sim call limit of 4 and all other calls are rejected. Is this the normal behavior...
  19. Allen_Miller

    In Consideration Need a report TRACKING number of Simultaneous Calls over TIME

    I like to post this every couple years. As someone that manages PBXs (3CX) for customers it would be useful to be able to review the historical track for the number of Simultaneous Calls. This would enable us to anticipate the need to upgrade a license (and generate revenue for 3CX and us)...
    • Allen_Miller
    • Thread
    • reporting reports simultaneous calls
    • Replies: 68
    • Forum: Server
  20. MRouton

    3CX Dashboard Simultaneous Call Count Status

    The current 3CX dashboard shows the "licensed" simultaneous call count. Would be a nice little added feature if it showed the "current" number of simultaneous calls in progress and the "highest" number of simultaneous calls detected. (ex. " 17 of 32 ( 27 max ) " This would aid in...
    • MRouton
    • Thread
    • simultaneous calls
    • Replies: 3
    • Forum: Server
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