queues login and out.

[[email protected]]

Hi

Does anyone know if the call center module enables user to log out of one queues and still be in another queue??

Is there anyway to to this with 3cx??

Alex

 

[nbailey]

yes this is possible with the Call Center Module. Managers can log agents out of one or more queues.

Thanks,
Nate

 

[[email protected]]

Hi Nate

Thanks for the answar - is it allso possible for the agents to deside that they want to be in one queu and not another? If not - can I create agents as managers?

Thanks

Alex

 

[nbailey]

Hello Alex,

Yes but this depends on the Administrator and how you setup extension groups. All rights depend on how you set this up.

Thanks,
Nate

 

[[email protected]]

Hi

We are using 3cx with the call center function. And after the service pack update I was hoping what it was possible to log in and out off differne qeues, but no.

As far as I can see, the extension is either in a queu or out off all qeues.

Does anyone know it this is changed in a furture update?

Alex