Queues: No Ringing on Caller Side

[greatchoice]

It seems that when I have a call come into the system i have it go right to my inbound queue but there is only silence. Can i have it continue to have the generic ring until someone picks up?

 

[Saqqara]

Under phone provisioning check the ring for queues , change it to another ring tone

 

[greatchoice]

Ohhh, i did not mean on the deskphones. The caller hears silence

 

[AWS2P]

Please start here
https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[greatchoice]

Please start here
https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

Ummmm....that should not matter what I have. Wondering if this is normal to have silence on the line when the queue is being polled. I have not chosen a hold music. One would assume that ringing would be heard as the calls come in

 

[AWS2P]

you know your install better than us , for now you got silence on Q that 's what we know, little short no?

 

[cobaltit]

Ummmm....that should not matter what I have. Wondering if this is normal to have silence on the line when the queue is being polled. I have not chosen a hold music. One would assume that ringing would be heard as the calls come in

System information is definitely relevant. Could be a known bug in the version you are on. Could be a compatibility issue with your SIP trunking provider if not using a certified one.

You said you haven't picked a MOH selection but 3CX has one by default so there should have been one by default unless you changed the system default MOH. If you call in to an extension and put it on hold do you hear music?