Queues not forwarding after timeout

[Prometheus DBA]

Hi,

Since the latest service pack we experience that calls coming in our main queue are not being forwarded to the specified queue after the timeout period. What can I do to fix this, cause we are missing a lot of calls this way.

 

[Prometheus DBA]

Anyone who knows what to do or what tot test in this situation?

 

[YiannisH_3CX]

Hello @Prometheus DBA

Can you please let me know the master timeout of the Queue as well as the ringing timeout? Also what is the duration of your music on hold?

 

[Prometheus DBA]

Hi Yiannish Master, and ringing timeout is both set on 120 seconds. Hold music is USprogressive.

 

[YiannisH_3CX]

This is a known issue and we are currently looking into this. Can you please set your timers to 125 seconds and try again?

 

[Prometheus DBA]

@YiannisH_3CX does this help? And is there comming a patch for this cause this is a crucial fault for us.

 

[YiannisH_3CX]

The issue will be addressed in the next release. I have replicated your issue and setting the timers to 125 seconds bypasses the issue

 

[Prometheus DBA]

Hi Yiannish_3CX, your solution seems to work. Thank you for that. For now it will do as a work arround, but when will the next patch be released? cause I have multiple queues, and i dont want them all with a timeout of 125 seconds.

 

[YiannisH_3CX]

Thank you for your patience. We have just released a hotfix update to that should address this issue.
More details here: https://www.3cx.com/blog/releases/v15-5-update-3-call-log-fix/