Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings

[Nkosiedread]

Greetings all,

Our cloud 3CX pbx all of a sudden is not registering the phones/extension. We are using yealink base station w52 with cordless phones and they are set on auto provision.
Nothing changed all of a sudden the phones are no longer registering and I'm getting the below error'
" Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings" Credentials are 100% correct and has not been tempered with.

Kindly advise further.


Thanks
Nkosana

 

[cobaltit]

So 3CX seems to think they were tampered with. How have you verified they are 100% correct? Did you access the base station web interface and compare the password there to the one in the management console? Have you tried restarting the base station? Have you confirmed your IP is not blacklisted and the extensions are not set to disallow use of extension outside the LAN?

 

[Nkosiedread]

So 3CX seems to think they were tampered with. How have you verified they are 100% correct? Did you access the base station web interface and compare the password there to the one in the management console? Have you tried restarting the base station? Have you confirmed your IP is not blacklisted and the extensions are not set to disallow use of extension outside the LAN?

Hi,

I'm using auto provisioning with stun and according to pcap my registration request is getting rejected with with a status code of 407 and status message that says Proxy Authentication Required.

See attached the pcap file.


Thanks
Nkosana

 

[Alphabetic]

Did you follow this https://www.3cx.com/sip-phones/yealink-dect-w52p/

 

[Nkosiedread]

Did you follow this https://www.3cx.com/sip-phones/yealink-dect-w52p/

Thanks buddy, problem fixed.
Just reset the 5G router and the phones are registering fine.