Receptionist should see called number

[Rick-Arcus-IT]

Hello,

This post was closed without a solution, but I also have this problem. How can we solve this?
https://www.3cx.com/community/threads/receptionist-should-see-called-number.48695/

we have a receptionist, who is agent of a call-queue.
When someone (from external) called an extension and this extension did not pick up, the call gets forwarded to the reception-queue.

Now, the receptionist, does not see, who was called initially, before falling back to the reception.

How can I manage for the receptionist to see, who has been called initially?

 

[JohnS_3CX]

Hello,

The destination can only see who is calling, not who they were routed to initially.