Recieve Queue calls without logging in to the client?

[Rami.Hachem]

I noticed that i need to run the client and click on a button or icon to enable me to answer queue calls.
Is there a way to setup a phone to receive a queue calls without logging in to the client?

Thank you

 

[leejor]

The idea of queues is to only present calls to a phone where a person is present to answer it. So, logging in (and out), is a requirement for the concept to work properly.

When you say "client", what is it that you are referring to?

 

[Rami.Hachem]

Some customers don't like to use phone software on the pc!
all they need is the phone to ring when a call comes in to a queue.

so, without using the phone software client on the pc, can the agent login to the queue using the phone itself?

Rami

 

[leejor]

Yes...

Logging in to the Queues

To log into a queue;

Dial *62 to log the extension into all the Queues that the extension is a member of.
Dial *63 to log the extensions out of all the queues to which the extension has logged in.

Note: Queues are only available in commercial editions of 3CX Phone System

That was from this....http://www.3cx.com/blog/voip-howto/dial-codes/

 

[Rami.Hachem]

Awesome!
Thanks Leejor!