Record button.

[BesOn]

Hello. Working on call center project with 3CX VAD. There must be a function when a customer want to leave message. Offer or complain. Checked topics here where problem with record function appeared. Did not helped for me. Please help. What am I doing wrong

File Name: 'C:\\ProgramData\\3CX\\Instance1\\Data\\Http\\Interface\\ivr\\DataFolder\\1.wav'

I attached a screen.

BR, BesOn.

 

[edossantos]

Hi there,

Try changing the file name expression to:
'..\\DataFolder\\1.wav'

Also, change the Save to file expression to:
true

(without quotes).

If you still have problems, please explain it in detail, and check the following troubleshooting guide in order to try to understand where the problem is:
http://www.3cx.com/blog/docs/troubleshooting-vad-applications/

Kind regards.

 

[BesOn]

Ok. I will try and give you a reply about it.

 

[BesOn]

Worked for me Thank you very much. What about the name of files? I tried this function:

http://www.3cx.com/blog/docs/emails-from-vad/
CONCATENATE(‘CallFrom_’,session.ani,’.wav’)

Wrote it like this:
CONCATENATE(‘..\\DataFolder\\','CallFrom_',’.wav’)

I want the record function to save .wav file with the name of caller. For instance CallerNumber_Date.wav, Like 3CX program it does.

 

[BesOn]

Worked for me with this function:

CONCATENATE('..\\DataFolder\\',session.ani,'.wav')

If the caller number for ex 35875
Saves file like this 35875.wav

Maybe it will help to someone in the future

Thanks.